Rialto & Jewish Quarter Tour - Reviews

Rating of the activity

7.60 / 10

7.6266958698373 1,598 review | 13,262 travellers

131 traveler-submitted photos

Customer scoring

808

342

187

127

134

Type of traveler

Traveling alone (205)

Couple (640)

Group of friends (176)

With small children (101)

With older children (219)

Reviews from real clients who booked our products.

See only reviews with text

Apr / 16 / 2025

Ariadna

Buenos Aires, Argentina

I travelled with teenagers

La guia fue super clara y muy amable. Fue un tour que nos gusto muchisimo. Translate this opinion into English.

The guide was super clear and very friendly. We really enjoyed the tour. Opinion translated. Show original.

I travelled with teenagers

Apr / 15 / 2025

Maria Jose

Spain

I travelled with my partner

Apr / 14 / 2025

Victor Manuel

Avila, Spain

I travelled with small children

Experiencia muy buena. La guia que tuvimos excelente. Amable y muy versada en la materia nos hizo la visita muy entretenida. Para repetir Translate this opinion into English.

A very good experience. The guide we had was excellent. Friendly and very knowledgeable, she made the tour very entertaining. We'll definitely do it again. Opinion translated. Show original.

I travelled with small children

Apr / 13 / 2025

Anonymous

Apr / 13 / 2025

Raul

Madrid, Spain

I travelled with teenagers

La guía Irene fue buena, con conocimientos y atenta. Lo malo, la cantidad de gente, la organización inicial y los idiomas. Hubiera sido mejor en un solo idioma al ser tantos. Translate this opinion into English.

The guide, Irene, was excellent, knowledgeable, and attentive. The only downsides were the crowds, the initial organization, and the language barriers. It would have been better to have only one language since there were so many. Opinion translated. Show original.

I travelled with teenagers

Apr / 13 / 2025

Karol

Asturias, Spain

I travelled with teenagers

Fantástico! Tomamos el tour de la mañana partiendo desde Caserma Cornoldi, en Riva degli Schiavoni .Nicole fue nuestra guía nos hizo un recorrido genial! es super amable. Translate this opinion into English.

Fantastic! We took the morning tour departing from Caserma Cornoldi in Riva degli Schiavoni. Nicole was our guide and gave us a great tour! She's super friendly. Opinion translated. Show original.

I travelled with teenagers

Apr / 12 / 2025

Anonymous

Apr / 12 / 2025

Anonymous

Apr / 11 / 2025

Sara Sánchez Pérez

Badajoz, Spain

I travelled with my partner

Todo muy mal. Para empezar, la guia llegó tarde... Me dijeron que era porque solamente había un guía... Cuando llega, la visita no es solamente en español como se prometía si no trilingüe... A mitad de la visita, el audioguía no funciona! Y al final, no había lancha para volver al punto de encuentro como se prometía... INCREÍBLE! REEMBOLSO POR FAVOR!

Everything went very wrong. To start with, the guide arrived late... I was told it was because there was only one guide... When she arrived, the tour wasn't only in Spanish as promised, but trilingual... Halfway through the tour, the audio guide stopped working! And in the end, there was no boat to take us back to the meeting point as promised... INCREDIBLE! REFUND PLEASE!

I travelled with my partner

Sentimos lo ocurrido con las audioguías y con la lancha, que no estuvo disponible debido a una avería. Aunque la guía se esforzó por que tuvierais una buena experiencia, eso no es lo que queremos para nuestros clientes. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We're sorry about the incident with the audio guides and the boat, which was unavailable due to a breakdown. Although the guide made an effort to ensure you had a good experience, that's not what we want for our guests. A refund has been issued. Opinion translated. Show original.

Apr / 11 / 2025

Jose

Madrid, Spain

I travelled with my partner

Un desastre, la guía Giorgia, llegó tarde al punto de encuentro. No tenía batería en su micrófono, ni en los que repartió, tampoco tenía para todos. Se dedicó a hablar por teléfono, sin contarnos nada. Hasta que se le acabó la batería y lo único que hizo fue pasearnos por calles sin ton ni son. La gente se perdió del grupo, porque no teníamos ninguna referencia de donde estaba. Contraté idioma español y sin previo aviso, fue en 3 idiomas. Solicito devolucion del importe.

A disaster! The guide, Giorgia, arrived late to the meeting point. She had no battery in her microphone, nor in the ones she handed out, nor enough for everyone. She spent her time talking on the phone, without telling us anything. Until her battery died, and all she did was wander us aimlessly through the streets. People got lost in the group because we had no clue where they were. I booked Spanish, and without prior notice, it was in three languages. I request a refund.

I travelled with my partner

Como explicamos en la página web, la actividad se realiza en español y otros idiomas. Sentimos las molestias ocasionadas por los problemas con las radios. El proveedor seguirá trabajando para minimizar estas situaciones. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

As explained on the website, the activity is conducted in Spanish and other languages. We apologize for any inconvenience caused by the radio issues. The provider will continue working to minimize these issues. The corresponding refund has been issued. Opinion translated. Show original.

Apr / 11 / 2025

Albert Batalla Palau

El Rourell, Spain

I travelled with teenagers

Pues esta vez ha sido un mal tour. * La guia ha venido 10min tarde. * No llevaba suficientes auriculares para todos los asistentes. * A mitat del tour se ha estropeado el audio * Habia opcion de hacer paseo en barca por el canal por 2€. La guia no lo sabia. * La vuelta a la plaza Roma era en barco. No estaba preparado. De barco nada de nada * Las explicaciones en varios idiomas, rapidas y simples. Siempre contento, pero esta vez no.

Well, this time it was a bad tour. * The guide arrived 10 minutes late. * She didn't have enough headphones for everyone. * The audio broke halfway through the tour. * There was an option to take a canal boat ride for €2. The guide didn't know this. * The return trip to Piazza Roma was by boat. I wasn't prepared. Nothing about the boat. * The explanations were in several languages, quick and simple. I'm always happy, but not this time.

I travelled with teenagers

Lamentamos profundamente lo sucedido con las radios, ya que no refleja la calidad habitual del equipo local. Aun así, la guía se esforzó por que tuvierais una buena experiencia. Confirmamos que la vuelta lancha no se pudo realizar por una avería. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We deeply regret what happened with the radios, as it doesn't reflect the usual quality of local equipment. Even so, the guide made an effort to ensure you had a good experience. We confirm that the boat trip couldn't take place due to a malfunction. A refund has been issued. Opinion translated. Show original.

Apr / 11 / 2025

María Del Mar

Madrid, Spain

I travelled with teenagers

La guía llegó tarde, no había audio guías para todos, se estropeó el micro de la guía y el tour se limitó en ir detrás de ella por las calles de Venecia. El contenido del tour era muy flojo. Ni ofrecieron el viaje por el canal como estaba en la descripción de la actividad ni tampoco estaba disponible el retorno al punto de salida. Después de poner la reclamación solo han devuelto la comisión de Civitatis. Indefensión total.

The guide arrived late, there weren't enough audio guides for everyone, the guide's microphone broke, and the tour was limited to following her around the streets of Venice. The tour content was very weak. They didn't offer the canal trip as described, nor was a return trip to the departure point available. After filing a complaint, they only refunded the Civitatis commission. Total lack of protection.

I travelled with teenagers

Pedimos disculpas por cualquier inconveniente que se pudiera dar durante el transcurso de la actividad. Aun así, agradecemos y tomamos nota de los comentarios con intención de pulir lo necesario. Translate this opinion into English.

We apologize for any inconvenience that may have occurred during the event. However, we appreciate and take note of your comments in order to refine them as needed. Opinion translated. Show original.

Apr / 10 / 2025

Anonymous

Apr / 10 / 2025

Jesús

Melilla, Spain

I travelled with my partner

Nuestra guía lo hizo bien, pero nos pareció demasiado rápido y no daba tiempo a preguntar. El que fuese en italiabo/español tampoco ayudó. Quizá no sea culpa de ella y sí del tema del idioma. Lo que nos enseñó perfecto y aclaratorio. Translate this opinion into English.

Our guide was good, but we thought it was too fast and didn't give us time to ask questions. The fact that it was in Italian/Spanish didn't help either. Maybe that's not her fault, but the language issue. What she taught us was perfect and enlightening. Opinion translated. Show original.

I travelled with my partner

Apr / 09 / 2025

Anonymous

Apr / 06 / 2025

Daniele

Genova, Italy

I travelled with my partner

Dec / 02 / 2023

Marta

Spain

I travelled by myself

Irene, veneciana, fue super amable y nos guió perfectamente por Venezia. Pero éramos 3 grupos de 3 nacionalidades diferentes y la calidad del tour bajó. Ella traducía al español y al inglés además de hacer el tour para el grupo de italianos. Para mi las conversaciones más interesantes se concentran en los momentos en los que se camina y se pase por la ciudad y obviamente ella no podía traducir todo. Además, hacía muchísimo frío, llovía y debíamos esperar mientras ella explicaba en italiano. Translate this opinion into English.

Irene, a Venetian, was super friendly and guided us perfectly through Venezia. But we were 3 groups of 3 different nationalities and the quality of the tour went down. She translated into Spanish and English in addition to doing the tour for the Italian group. For me the most interesting conversations are concentrated in the moments when we walk and pass through the city and obviously she couldn't translate everything. Furthermore, it was very cold, raining and we had to wait while she explained in Italian. Opinion translated. Show original.

I travelled by myself

Apr / 06 / 2025

Sandra

Alicante, Spain

I travelled with teenagers

Nicole nos explicó muy bien todo durante la visita, pero no hubo suficientes aparatos para los oídos, imprescindibles en grupos grandes y sitios tan concurridos, para que todos los asistentes pudieran escucharla, lo cual es sorprendente porque se reserva la plaza. Quizá admitieron a última hora muchas personas y eso tampoco es bueno, porque pierdes de vista a la guía. Por lo demás, todo correcto

Nicole explained everything very well during the tour, but there weren't enough hearing aids, essential in large groups and crowded places, for everyone to hear her, which is surprising because the space is reserved. Perhaps they admitted too many people at the last minute, and that's not good either, because you lose sight of the guide. Otherwise, everything was fine.

I travelled with teenagers

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

Apr / 03 / 2025

Giovanni Ponticelli

Italy

I travelled with my partner

Siamo stati accompagnati in questa esperienza dalla guida Nicole che si è dimostrata competente,simpatica e seria ... siamo molto soddisfatti del suo servizio , fra l'altro svolto in più lingue che parla fluentemente e cerca di mettere tutti gli ospiti a suo agio! Translate this opinion into English.

We were accompanied on this experience by the guide Nicole who proved to be competent, friendly and serious ... we are very satisfied with her service, among other things carried out in multiple languages that she speaks fluently and tries to put all the guests at ease! Opinion translated. Show original.

I travelled with my partner

Mar / 20 / 2025

Marga

Spain

I travelled with my partner

Después de haber hechos bastantes freetourd con vosotros no hemos visto gran diferencia de los que son gratis a este que nos ha costado 30€ por persona,bastante pobre. El problema no es la guía que hizo su trabajo consideramos el itinerario. Dicho eso seguiremos pero con los gratis vuestros.

After taking several free tours with you, we haven't seen much difference between the free ones and this one, which cost us €30 per person—pretty poor. The problem isn't the guide, who did her job; we consider the itinerary. That said, we'll continue, but with your free ones.

I travelled with my partner

Sentimos si el itinerario seguido o los contenidos impartidos no resultaron de tu agrado. Siempre agradecemos y tomamos nota de los comentarios. Gracias por ayudarnos a seguir mejorando. Translate this opinion into English.

We're sorry if you didn't like the itinerary or the content. We always welcome and take note of feedback. Thank you for helping us continue to improve. Opinion translated. Show original.

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Rialto & Jewish Quarter Tour - Reviews

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