St. Mark's Basilica + Doge's Palace Tour & Tickets - Reviews

Rating of the activity

9 / 10

9.0173533778768 1,796 review | 18,668 travellers

183 traveler-submitted photos

Customer scoring

949

562

163

Type of traveler

Traveling alone (75)

Couple (726)

Group of friends (181)

With small children (98)

With older children (301)

Reviews from real clients who booked our products.

See only reviews with text

May / 30 / 2024

Sonia

Barcelona, Spain

I travelled with my partner

Punto de encuentro fácil de localizar, en el Campo de San Zaccaria. Nuestra guía, Ana Lisa, fue genial, explicaciones increíbles, muy atenta y amable. Nos retransmitió mucho conocimiento sobre Venecia, el Palacio Ducal y la Basílica de San Marco. Recomendable al 100% Translate this opinion into English.

Easy to find meeting point, in the Campo de San Zaccaria. Our guide, Ana Lisa, was great, incredible explanations, very attentive and friendly. He relayed a lot of knowledge to us about Venice, the Doge's Palace and the Basilica of San Marco. 100% recommended Opinion translated. Show original.

I travelled with my partner

May / 27 / 2024

Micaela Ivana

Valencia, Spain

I travelled by myself

La organización no fue correcta: comenzamos con retraso, a una pareja le modificaron el horario (su visita era a las 14:00 y los unieron a nuestro grupo a las 14:45) y además les entregaron mal los tickets, ya que tenían incluido la Pala d'Oro y en el primer ticket no lo especificaba. Además una señora se perdió de la mitad del tour al no poder subir a la terraza puesto que el acceso es solo por escaleras... deberían informar que no es una actividad apta para todos. La guía estuvo muy bien.

The organization was not correct: we started late, a couple's schedule was changed (their visit was at 2:00 p.m. and they joined our group at 2:45 p.m.) and they also received the wrong tickets, since they had included the Pala d'Oro and on the first ticket it did not specify it. Also, a lady missed half of the tour because she couldn't go up to the terrace since access is only by stairs... they should inform you that it is not an activity suitable for everyone. The guide was very good.

I travelled by myself

Sentimos los desajustes de organización que se hayan podido ocasionar. Tendremos todo esto en cuenta para que no se vuelva a repetir, y seguir mejorando el servicio. Nos alegramos de que a pesar de esto se haya disfrutado la visita. Translate this opinion into English.

We are sorry for any organizational disruptions that may have been caused. We will take all this into account so that it does not happen again, and we continue to improve the service. We are glad that despite this you enjoyed your visit. Opinion translated. Show original.

May / 13 / 2024

Amaia

Bilbao, Spain

I travelled with my partner

La cantidad de gente que había hacía imposible ver nada tranquilamente. Sólo en nuestro grupo íbamos 22. Tardamos 15 minutos en entrar a la Basílica, y eso que era por la entrada de las visitas guiadas (todas a la misma hora). Cuando salimos apenas había gente haciendo esa cola. No se indica suficientemente qué hay que hacer cuando llegas, porque tú esperas un guía con el que contactar y lo que hay es una cola para acceder a un pequeño local en el que te dan los auriculares y las entradas.

The amount of people there made it impossible to see anything peacefully. There were 22 of us in our group alone. It took us 15 minutes to enter the Basilica, and that was because of the entrance for the guided tours (all at the same time). When we left there were barely any people waiting in line. There is not enough information on what to do when you arrive, because you are waiting for a guide to contact and what there is is a queue to access a small place where they give you headphones and tickets.

I travelled with my partner

Sentimos que el servicio no estuvo del todo a la altura de lo esperado. Aun así, podemos confirmar que se desarrolló, como de costumbre, de acuerdo con la descripción de nuestra web. Agradecemos y tomamos nota de los comentarios para valorar posibles mejoras. Translate this opinion into English.

We feel that the service was not entirely up to expectations. Even so, we can confirm that it was developed, as usual, in accordance with the description on our website. We appreciate and take note of the comments to assess possible improvements. Opinion translated. Show original.

May / 11 / 2024

Maria Belen Ramirez Santiago

Madrid, Spain

I travelled with my partner

Sin duda un imprescindible en Venecia, tanto el palacio como la basílica hay que visitarlos y mejor con guia, pues Venecia tiene mucha historia. Nuestra guía tenía muchos conocimientos, podías preguntarla cualquier cosa que se la sabía. En todo momento nos explicó cada detalle y rincón de ambos sitios, tanto de arte, hechos históricos, monumentos, pintura. Translate this opinion into English.

Without a doubt a must in Venice, both the palace and the basilica must be visited and better with a guide, because Venice has a lot of history. Our guide was very knowledgeable, you could ask her anything she knew. At all times he explained to us every detail and corner of both places, both art, historical facts, monuments, painting. Opinion translated. Show original.

I travelled with my partner

May / 11 / 2024

Anonymous

Spain

I travelled with friends

Al principio un descontrol. Te dicen que estés 15 minutos antes y el guía aparece media hora tarde y sin número identificador para seguirle. En cuanto a los conocimientos de la guía que era una mujer italiana ( Luisa) eran muy buenos y salvaron la falta de organización de la empresa

At first a lack of control. They tell you to be 15 minutes early and the guide shows up half an hour late and without an identification number to follow him. As for the knowledge of the guide, who was an Italian woman (Luisa), they were very good and saved the company's lack of organization.

I travelled with friends

Se trabaja duramente para mejorar en la organización de esta y cualquier otra actividad que lo necesite. Ya hemos extendido los comentarios a nuestro equipo local para que sean tenidos en cuenta. Translate this opinion into English.

We work hard to improve the organization of this and any other activity that needs it. We have already extended the comments to our local team so that they can be taken into account. Opinion translated. Show original.

May / 11 / 2024

Antonio

Murcia, Spain

I travelled with my partner

Una experiencia inolvidable, la guía nativa hablaba español a la perfección, es una amante de Venecia y conocedora del arte y pintura de estos dos soberbios enclaves venecianos. Nos instruyó en medida del tiempo disponible de todo tipo de detalles, todos quedamos encantados. Visita muy recomendable. Translate this opinion into English.

An unforgettable experience, the native guide spoke Spanish perfectly, she is a lover of Venice and knowledgeable about the art and painting of these two superb Venetian enclaves. He instructed us in all kinds of details within the time available, we were all delighted. Highly recommended visit. Opinion translated. Show original.

I travelled with my partner

May / 02 / 2024

Guillermo

Madrid, Spain

I travelled with my partner

El tour está bien, se ven muchas cosas en muy poco tiempo. Las explicaciones son interesantes y la guía hablaba Español bastante bien (no siendo nativa). Por poner alguna pega, algunas zonas son muy agobiantes por la cantidad de gente y el ritmo se hace un poco frenético a veces, no dan tiempo para pararse y observar.

The tour is good, you see a lot of things in a very short time. The explanations are interesting and the guide spoke Spanish quite well (not being a native). To make a point, some areas are very overwhelming due to the number of people and the pace becomes a little frenetic at times, there is no time to stop and observe.

I travelled with my partner

Los guías hacen lo posible por respetar los tiempos de la visita realizando el recorrido al completo y proveyendo todas las explicaciones necesarias. Aun así, sentimos si el ritmo seguido resultó acelerado. Ya hemos tomado nota de los comentarios para seguir mejorando. Translate this opinion into English.

The guides do their best to respect the visit times by completing the entire tour and providing all the necessary explanations. Even so, we feel if the pace followed was accelerated. We have already taken note of the comments to continue improving. Opinion translated. Show original.

Apr / 26 / 2024

Jane

United Kingdom

I travelled with my partner

The skip the line tours were definitely worth it on what was a very busy weekend in Venice. The guide was friendly, fluent in English and incredibly knowledgeable, but his accent was fairly strong and he spoke quite quickly, so at times it was hard to follow.

I travelled with my partner

Apr / 26 / 2024

Anonymous

Spain

I travelled with my partner

Un desastre la organización. Dicen que te esperan en un lugar y no es asi. Despues de preguntar porque ves que allí no hay nadie tienes que hacer cola para sacar ticket y te asignan un grupo. Empezamos la visita 20 min tarde. Además de tener que esperar tambien en la cola para poder entrar al Palacio Ducal.

The organization is a disaster. They say they are waiting for you in a place and that is not the case. After asking because you see that there is no one there, you have to wait in line to get a ticket and they assign you a group. We started the visit 20 minutes late. In addition to also having to wait in line to enter the Doge's Palace.

I travelled with my partner

Confirmamos que el punto de encuentro en el bono de confirmación es el correcto. La adquisición de entradas no exhime a los participantes de hacer la cola de acceso o se seguridad. Tendremos en cuenta tus comentarios para mejorar en lo posible. Translate this opinion into English.

We confirm that the meeting point in the confirmation voucher is correct. Purchasing tickets does not exempt participants from waiting in line for access or security. We will take your comments into account to improve as much as possible. Opinion translated. Show original.

Mar / 27 / 2024

Gerardo Arraniaga Ornelas

Guadalajara, Mexico

I travelled by myself

La guía estaba muy preparada en cuanto al conocimiento de la Basílica de San Marcos y del Palacio Ducal, nos fue explicando la arquitectura, las obras y la vida de algunos artistas, de manera ágil y visual, frente a las obras; no ayudó mucho el clima este día, que estuvo lloviendo todo el trayecto, sin embargo, me parece un muy buen tour para conocer estos espacios emblemáticos de Venecia. Translate this opinion into English.

The guide was very prepared in terms of knowledge of the Basilica of Saint Mark and the Doge's Palace, he explained to us the architecture, the works and the life of some artists, in an agile and visual way, in front of the works; The weather did not help much this day, as it was raining the entire journey, however, I think it is a very good tour to get to know these emblematic spaces of Venice. Opinion translated. Show original.

I travelled by myself

Mar / 23 / 2024

Anonymous

Vitoria, Spain

I travelled with my partner

Cuando mandáis el correo avisando lugar tenéis que avisar que hay que pasar por el agente para saber que guia te adjudican....(hemos esperado a que alguien nos lo dijera a más personas que estábamos esperando ....y ya era la hora de salida de la visita)

When you send the email notifying the location, you have to inform us that you have to go through the agent to find out which guide they give you... (we waited for someone to tell more people we were waiting for...and it was time departure of the visit)

I travelled with my partner

Sentimos si la organización de los grupos pudo haberse llevado mejor. Agradecemos y tomamos nota de los comentarios con intención de mejorar. Translate this opinion into English.

We are sorry if the organization of the groups could have been better. We appreciate and take note of the comments with the intention of improving. Opinion translated. Show original.

Mar / 15 / 2024

Gersom Peña

Mexico

I travelled by myself

La actividad fluyó con orden, previamente ya había entrado por mi cuenta a San Marcos pero al hacer el tour pude conocer y comprender detalles que de otro modo hubiesen sido desconocidos o ignorados por mí. El hecho de que nuestra guía fuera veneciana enriqueció el recorrido pues nos habló desde el conocimiento y cariño por su ciudad e historia pero también desde su actualidad como referencia turística mundial Translate this opinion into English.

The activity flowed with order, I had previously entered San Marcos on my own but by taking the tour I was able to learn and understand details that otherwise would have been unknown or ignored by me. The fact that our guide was Venetian enriched the tour because she spoke to us from the knowledge and affection for her city and history but also from its current status as a world tourist reference. Opinion translated. Show original.

I travelled by myself

Feb / 26 / 2024

Pablo

Spain

I travelled with my partner

El recorrido es imprescindible, una maravilla. La guía era italiana pero hablaba perfectamente español, todo el tiempo, algo que se agradece frente a los guías que explican en varios idiomas lo que realentiza y reduce la información. La guía explicó todo estupendamente y con una información muy completa. Nos ha encantado. Translate this opinion into English.

The tour is essential, a wonder. The guide was Italian but spoke Spanish perfectly, all the time, something that is appreciated compared to the guides who explain in several languages which slows down and reduces the information. The guide explained everything wonderfully and with very complete information. We loved it. Opinion translated. Show original.

I travelled with my partner

Dec / 02 / 2023

Marta

Spain

I travelled by myself

No recomendable por el precio. 3€+7 de la basílica, 30€ Palacio. Total: 70 euros es lo que yo pagaría como máximo por esta "oferta". Dándole 40 a la guía, siendo muy generosa. En general fue bien. Era la única por debajo de los 50 años. Éramos poquitos y la radio funcionaba genial. Muy buen método. La guía muy bien también, sabía muchísimo, pero de vez en cuando se hacía demasiado monótono, porque había demasiada historia y datos técnicos que a la hora se acaban olvidando.

Not recommended for the price. €3+7 from the basilica, €30 from the Palace. Total: 70 euros is what I would pay at most for this "offer". Giving 40 to the guide, being very generous. In general it was good. She was the only one under 50 years old. There were few of us and the radio worked great. Very good method. The guide was very good too, he knew a lot, but from time to time it became too monotonous, because there was too much history and technical data that we end up forgetting over time.

I travelled by myself

Oct / 28 / 2023

Anna

Girona, Spain

I travelled with teenagers

Debo felicitar a nuestra guía: éramos un grupo grande y hubo un problema que estaba fuera de su alcance, pero aún así supo mantenerse profesional. Fue una muy buena experiencia y la explicación fue correcta, nuestra guía supo explicar los datos claves de cada habitación en la que entrábamos. Recomendamos esta experiencia para aquella gente que quiere explorar una Venecia desde el punto más histórico y pictórico. Translate this opinion into English.

I must congratulate our guide: we were a large group and there was an issue that was out of his hands, but he still managed to remain professional. It was a very good experience and the explanation was correct, our guide knew how to explain the key information of each room we entered. We recommend this experience for those people who want to explore Venice from the most historical and pictorial point of view. Opinion translated. Show original.

I travelled with teenagers

Oct / 18 / 2023

Ignacio

Panama, Panama

I travelled with my partner

La experiencia en general no ha sido buena, si bien la tía tenía conocimiento sobre el arte, no de manejo de grupos. El grupo era excesivamente grande, más de 25 personas, y la guía iba en cabeza hablando sobre lo que ella veía, pero claro el último de la fila estaba a 30 metros y no se enteraba. Adicional ya en el Area de la cárcel con las prisas de terminar el recorrido ni siquiera recibíamos la señal de audio. Para el coste que tiene no merece la pena, uno espera una atención más dedicada

The experience in general has not been good, although the aunt had knowledge about art, not group management. The group was excessively large, more than 25 people, and the guide was in the lead talking about what she saw, but of course the last one in line was 30 meters away and didn't notice. Additionally, in the prison area, in the rush to finish the tour, we did not even receive the audio signal. For the cost it has, it is not worth it, one expects more dedicated attention

I travelled with my partner

La popularidad de este recorrido puede provocar grupos de visitantes más numerosos, y por tanto, un mayor aforo en el paseo. Aun así, nuestro equipo local se esfuerza por organizar la excursión de la forma más cómoda y enriquecedora posible. Recomendamos comentar cualquier incidencia respecto a los dispositivos de audio para que esto se pueda solucionar al momento. Sentimos las molestias ocasionadas. Translate this opinion into English.

The popularity of this route can lead to larger groups of visitors, and therefore, a greater capacity on the tour. Even so, our local team strives to organize the excursion in the most comfortable and enriching way possible. We recommend commenting on any incident regarding audio devices so that this can be resolved immediately. We feel the inconvenience caused. Opinion translated. Show original.

Oct / 14 / 2023

Anonymous

Spain

I travelled with my partner

La guía Lila es simpática y ordenada, pero no da ni una sola explicación histórica o artística. Denota un conocimiento superficial y genérico de la historia y del arte. Sus indicaciones son de poco valor cultural, lo que empobrece la visita a tan destacados monumentos.

The guide Lila is friendly and organized, but she does not give a single historical or artistic explanation. It denotes a superficial and generic knowledge of history and art. Their indications are of little cultural value, which impoverishes the visit to such outstanding monuments.

I travelled with my partner

Los guías son profesionales del sector que se esfuerzan por explicar los contenidos de forma completa, amena, y rigurosa. Sentimos que no te gustase. Translate this opinion into English.

The guides are professionals in the sector who strive to explain the contents in a complete, entertaining, and rigorous way. We're sorry you didn't like it. Opinion translated. Show original.

Sep / 26 / 2023

Daniela

Santiago, Chile

I travelled with my partner

Los lugares que visitamos son fantásticos por naturaleza solo que la guía que nos toco (Chiara) pasó la mitad del tiempo criticando la cantidad de gente y fila que había dentro de la basílica, en vez de explicar con más detalle lo que había dentro y fuera de la basílica de San Marco. En la mitad del tour, la mitad de la gente se había ido del grupo.

The places we visited are fantastic in nature, it's just that the guide we had (Chiara) spent half the time criticizing the amount of people and lines inside the basilica, instead of explaining in more detail what was inside and outside. from the Basilica of San Marco. Halfway through the tour, half the people had left the group.

I travelled with my partner

Nuestro equipo local se esfuerza por contar con guías amables que ofrezcan una experiencia gratificante a los participantes. Sentimos si tuvisteis otra impresión. Translate this opinion into English.

Our local team strives to have friendly guides who offer a rewarding experience for participants. We are sorry if you had another impression. Opinion translated. Show original.

Sep / 25 / 2023

Isabel

Spain

Las dos guias que nos hicieron las visitas fueron muy amables y explicaron todo muy bien. La organización de Civitatis fatal. Siempre te citan en la calle, dificil de localizar a la persona de contacto. Haces la cola igual que ni no tuvieses reserva. Creo que és mucho mejor comprar las entradas directamente. El precio es abusivo, un robo!

The two guides who visited us were very friendly and explained everything very well. The organization of Civitatis fatal. They always quote you on the street, difficult to locate the contact person. You stand in line just as if you didn't have a reservation. I think it is much better to buy tickets directly. The price is abusive, a theft!

En el bono de la reserva especificamos con exactitud el punto de reunión, así como el tiempo de antelación con el que hay que acudir. También indicamos los datos de contacto del proveedor en caso de duda o incidencia. Esta actividad no incluye la entrada preferente, ya que se trata de una visita grupal. Sentimos que el tour no haya cumplido con tus expectativas. Translate this opinion into English.

In the reservation voucher we specify exactly the meeting point, as well as the time in advance with which you must arrive. We also indicate the supplier's contact information in case of doubt or incident. This activity does not include preferential entry, since it is a group visit. We are sorry that the tour did not meet your expectations. Opinion translated. Show original.

Sep / 22 / 2023

Raquel

Valencia, Spain

I travelled with my partner

Dentro la marabunta de gente que hay, lo que hace que el escuchar a la guía se dificulte.., ha estado bien, podría haberse extendido un poco más en el tiempo el tour, media hora solo más, ya que hay muchísimo que ver, nuestra guía optó por ver primero la basílica y después el palacio ducal, lo que nos permitió para los que quisimos al terminar el tour poder quedarnos en el palacio ducal a ver el resto de estancias por libre, por los que ella no había pasado, informándonos en todo momento. Translate this opinion into English.

Inside the crowd of people, which makes listening to the guide difficult..., it was good, the tour could have been extended a little more in time, just half an hour more, since there is a lot to see, Our guide chose to see the basilica first and then the ducal palace, which allowed those of us who wanted to at the end of the tour to be able to stay in the ducal palace to see the rest of the rooms on our own, which she had not visited, informing us at all times. Opinion translated. Show original.

I travelled with my partner

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St. Mark's Basilica + Doge's Palace Tour & Tickets - Reviews

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