Doge's Palace, St. Mark's Basilica + Glass Factory Guided Tour - Reviews

Rating of the activity

7.40 / 10

7.3553719008264 121 reviews | 1,579 travellers

11 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (5)

Couple (48)

Group of friends (16)

With small children (10)

With older children (20)

Reviews from real clients who booked our products.

See only reviews with text

May / 03 / 2025

Eva

Spain

I travelled with my partner

Buena opción para conocer los monumentos más emblemáticos de Venecia con un poco de información histórica. La guía muy profesional, con mucho conocimiento que aportaba contexto y nos dió datos muy interesantes. A pesar de que hay mucha gente y hay que hacer el recorrido a buen ritmo para que dé tiempo a ver el palacio y la basílica, merece la pena. Terminar las visitas con la fábrica de cristal me ha parecido original y también ha sido interesante y divertido.. Translate this opinion into English.

A good option for exploring Venice's most iconic monuments with a bit of historical information. The guide was very professional and knowledgeable, providing context and giving us very interesting facts. Although there were a lot of people and you had to pace yourself to allow time to see the palace and the basilica, it was worth it. Ending the tour with the glass factory was original, interesting, and fun. Opinion translated. Show original.

I travelled with my partner

Jul / 22 / 2025

Anonymous

Jul / 22 / 2025

María Dolores Loza Haba

Zaragoza, Spain

I travelled with my partner

Jul / 22 / 2025

Rafael Caballero Blanco

Logroño, Spain

I travelled with teenagers

Jul / 20 / 2025

Anonymous

Spain

I travelled with teenagers

La guía ha sido fantástica, pero no se hizo la visita a la fábrica de cristal. Translate this opinion into English.

The guide was fantastic, but the visit to the glass factory was not done. Opinion translated. Show original.

I travelled with teenagers

Jul / 16 / 2025

Anonymous

Spain

El audioguía no estaba en el día de hoy en español para el palacio

The audio guide was not available in Spanish for the palace today.

En casos como este, recomendamos comentar el problema al personal durante el desarrollo del tour para que la incidencia se pueda resolver en el momento. Translate this opinion into English.

In cases like this, we recommend discussing the issue with staff during the tour so that the incident can be resolved immediately. Opinion translated. Show original.

Jul / 09 / 2025

Anonymous

Jul / 07 / 2025

Victoria

España, Afghanistan

I travelled with my partner

Una estafa: nos anularon la actividad por no llenar grupo. Nos dieron la opción de hacer la visita a la Basilica y el palazzo Ducale solos, con audioguias, de la fábrica de cristal, ni se menciona nada, y que me devolverían el importe íntegro. Pagué 176€ y me han devuelto solo 46€. Lo dicho, una estafa!! Nunca más volveré a contactar Civitatis, ni a aconsejarla y haré todas las críticas negativas que pueda. Lamentable!

A scam: they canceled our activity because they didn't fill the group. They gave us the option of visiting the Basilica and the Ducal Palace alone, with audio guides, and the glass factory—no mention of anything—and that they would refund me the full amount. I paid €176 and only got a €46 refund. As I said, a scam! I will never contact Civitatis again, nor recommend it, and I will post as many negative reviews as I can. Regrettable!

I travelled with my partner

Desafortunadamente no se alcanzó el mínimo de participantes necesario para hacer el tour. Por ello, se os ofreció hacer la visita por libre, cosa que aceptasteis. Por ello, se realizó la devolución correspondiente al cambio de modalidad del tour. Sentimos las molestias, y que la visita no haya sido como esperabas. Translate this opinion into English.

Unfortunately, the minimum number of participants required for the tour was not reached. Therefore, you were offered the option to visit on your own, which you accepted. Therefore, a refund was issued for the change in tour type. We apologize for the inconvenience and that the tour was not as expected. Opinion translated. Show original.

Jun / 27 / 2025

Anonymous

Spain

La guía no habla para todos los participantes además de utilizar un tono bajo aun siendo un grupo pequeño. A parte de eso, la gestión del tiempo ha sido decepcionante, desde un principio no se han cumplido los horarios; teniendo así problemas para algunas visitas con horario concertado. Las explicaciones de la guía no han sido dirigidas para todo el grupo, o comenzaba las explicaciones sin esperar a todos los participantes del grupo.

The guide didn't speak to all participants and used a low tone, even though the group was small. Aside from this, time management was disappointing; schedules weren't adhered to from the start, causing problems for some scheduled visits. The guide's explanations weren't directed at the entire group, or she began explanations without waiting for all the group members.

Sentimos si no pudo escucharse bien las explicaciones en algún punto del recorrido. En casos como este, recomendamos comentárselo al personal durante el desarrollo del tour para que la incidencia se pueda resolver en el momento. Seguiremos trabajando para mejorar el servicio. Translate this opinion into English.

We apologize if the explanations weren't clear at any point during the tour. In cases like this, we recommend informing the staff during the tour so the issue can be resolved immediately. We will continue working to improve the service. Opinion translated. Show original.

Jun / 27 / 2025

Idoia

Gorliz, Spain

I travelled with friends

La organización ha sido un desastre ya que nada más empezar hemos tenido pegas por la hora de entrada a la Basílica, ya que nuestro pase era de 10.30 a 11.00 y la cita de la actividad empezaba a las 11.00 con lo que el resto ha sido todo precipitado y corriendo y aún así nos han puesto pegas para entrar al Palacio. La guía muy bien en las explicaciones, pero ha sido a la carrera, sin poder parar casi a ver con detalle o sacar alguna foto.

The organization was a disaster, as we had problems with the entry time to the Basilica right from the start. Our pass was from 10:30 to 11:00, and the activity started at 11:00. So the rest of the activity was rushed and rushed, and yet they still made it difficult for us to get into the Palace. The guide was very good at explaining things, but it was rushed, with hardly any time to stop to look closely or take photos.

I travelled with friends

Nuestro equipo local se esfuerza por ofrecer la mejor experiencia posible a todos los participantes. Pedimos disculpas por cualquier falta de organización que se haya podido dar durante el recorrido. Hemos tomado nota de las impresiones con intención de mejorar, también en la organización del servicio. Translate this opinion into English.

Our local team strives to provide the best possible experience for all participants. We apologize for any organizational issues that may have occurred during the tour. We have taken note of your feedback and intend to improve, including our service organization. Opinion translated. Show original.

Jun / 23 / 2025

Imma

Barcelona, Spain

I travelled with teenagers

Jun / 23 / 2025

Anonymous

Jun / 04 / 2025

Ana Aparecida Vargas

Brazil

I travelled with friends

Muito Boa. A guia foi excelente e muito conhecedora do fatos históricos e dos locais visitados. Translate this opinion into English.

Very good. The guide was excellent and very knowledgeable about the historical facts and the places visited. Opinion translated. Show original.

I travelled with friends

Jun / 04 / 2025

Juan Carlos

Spain

I travelled with my partner

La guía, Veneciana de nacimiento, es una apasionada de su ciudad y con un conocimiento asombroso en todas las facetas; pintura historia,... increíble un 10 sin peros. Translate this opinion into English.

The guide, Venetian by birth, is passionate about her city and incredibly knowledgeable in all its facets: painting, history... an incredible 10, no quibbles. Opinion translated. Show original.

I travelled with my partner

May / 20 / 2025

Fernando Sumnienski

Curitiba, Brazil

I travelled with my partner

I was quite disappointed. First, because it did not meet my request, an in-person tour in Portuguese, second, because the audio guide provided was not in Portuguese, and third, because the tour of the glass factory was not presented as agreed. Given all the problems, I hope to be reimbursed for the amount I paid, if not in full, at least only the ticket price and the rest returned. I am sure that you will get back to me, and I would like to thank you in advance. Thank you.

I travelled with my partner

This activity is not a private one, and it does not include an audioguide. We regret that the service was not quite up to expectations. However, we can confirm that it took place, as usual, according to the description on our website. We appreciate and take note of your comments in order to assess possible improvements.

May / 19 / 2025

Michele

Campinas, Brazil

I travelled with my partner

Um passeio magnífico com muita história. Muito bem preservado e explicado. Translate this opinion into English.

A magnificent tour with a lot of history. Very well preserved and explained. Opinion translated. Show original.

I travelled with my partner

May / 15 / 2025

Anonymous

May / 14 / 2025

Libia Marlene

Bogotá, Colombia

I travelled with teenagers

Nuestro guía habla bajito y se perdía la información. Pudo ser mejor

Our guide spoke softly and missed the information. It could have been better.

I travelled with teenagers

Recomendamos comentar cualquier incidencia a este respecto para que se os pueda dar soporte al momento. Sentimos si la experiencia no ha cumplido con lo que esperabas. Translate this opinion into English.

We recommend reporting any issues in this regard so we can provide immediate support. We apologize if your experience didn't meet your expectations. Opinion translated. Show original.

May / 14 / 2025

Ignacio Sagasti

Argentina

I travelled with my partner

EL guía era un hombre apasionado con su trabajo nos mostró y contó cosas de manera clara y didáctica Translate this opinion into English.

The guide was a man passionate about his work. He showed us and told us things in a clear and didactic way. Opinion translated. Show original.

I travelled with my partner

May / 10 / 2025

Pedro

Spain

I travelled with my partner

Nos cambiaron la hora del tour al ir a entrar parte del grupo tenia los ticket ya usados y tuvimos que esperar 15 min a que trajeran otros, el guía no se espero y fue haciendo la visita sin contar con nosotros. Las explicaciones muy sosas y faltas de ánimo, cambiabamos de estancia y el guía empezaba a hablar sin comprobar que estábamos todos. Aparte teníamos la visita a la fábrica de cristal de murano y el guía no tenía ni idea de que teníamos que ir cuando se entero aceleró las explicaciones

Our tour time was changed when we were about to enter. Part of our group had already used tickets, and we had to wait 15 minutes for others to be brought in. The guide didn't wait and just carried on with the tour without checking in with us. The explanations were very dull and lacking in enthusiasm. We would change rooms, and the guide would start talking without checking if everyone was there. We were also scheduled to visit the Murano glass factory, and the guide had no idea we were supposed to go. When he found out, he sped up his explanations.

I travelled with my partner

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

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Doge's Palace, St. Mark's Basilica + Glass Factory Guided Tour - Reviews

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