P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Venice with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you want to hire a transfer service from the hotel to the airport, we recommend calculating two and a half hours before your flight departure in Venice (Marco Polo Airport) and three hours before your flight departure from Treviso Airport.

If you choose "Hotel in Venice" as your destination, the water taxi will take you to the hotel pier. If the hotel does not have its own pier, we will stop at the closest one and you will have to walk to the hotel (normally not more than 100 metres).
If you choose "Piazzale Roma", the service finishes in this square. This is the best drop off point for Ca' Doge, Santa Chiara and AC Hotel Venezia, as well as other nearby hotels.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

9.60 / 10

9.58

6,001 reviews | 99,235 travellers

5 out of 6,001 reviews

05 / 28 / 2023

Anonymous

Ireland

The transfer was good and the drivers very professional. Our issue was with the communication and tone of text message. They had to change our pick up from the Hotel to a location 13 minute walk away. My dad is elderly so we booked privately to make it easier. We understood that outside events can cause changes, but perhaps the company would have known in advance and warned us, not message us so late just the evening before. They did move it to a 5 minute walk which was very good of them.

05 / 27 / 2023

Gina

Wolverhampton , United Kingdom

Excellent pick up and transfer. Very easy and comfortable. Wonderful view of Grand Canal on way in. Highly recommend.

I travelled with teenagers

05 / 18 / 2023

Peggy Wright

Auburn, Wa, The United States

Long wait at airport after initial contact. Driver arrived in Mercedes and was OUTSTANDING!! Water taxi was efficient, helpful and clean.

I travelled with friends

05 / 17 / 2023

Debbie Lambert

Canada

The transfer was NOT as was paid for and confirmed prior to our trip. We were dropped off at the public San Marco Pier instead of our hotel. Operator indicated water was too high but it was LOW TIDE when we arrived and other water taxis were stopping at the hotel. Another operator indicated that this happens often with some of the taxi companies so beware. It ended up being a 10 minute walk with our luggage to the hotel.

The local provider has indicated to us that it is not possible for the type of water taxi they have to pass under bridges when the tide is high. You were dropped off as close to your accommodation as possible. We are sorry for any inconvenience this situation may have caused you. We will keep an eye on the service to confirm that it is running smoothly.

I travelled with my partner

05 / 15 / 2023

Mark Townsend

Las Vegas, The United States

When we arrived, there was no one there to meet us. I walked and asked around and was told that I was looking in the right area. Ten or fifteen minutes after we got to the arrivals area, I found our driver. All went well after that!

The driver always waits in the arriving hall. Sorry for any confusion. We are very pleased to know that you could find your driver without any further problems.

I travelled with my partner

Show all the reviews

Marco Polo Airport	Hotel in Venice	US$ 154.90
Treviso Airport	Hotel in Venice	US$ 203
Marco Polo airport	Cruise port in Venice	US$ 69.40
Treviso airport	Cruise port in Venice	US$ 117.50