Icono ayuda Help

Transfers in Venice

  • 9.33 / 10
    9.3333333333333 8,456 reviews
  • 141,142
    travellers have enjoyed tours here
+ -

FAQs

  • P - How far ahead of time should I book my transfer?

    R -
    It is possible to book a private transfer service in Venice with a minimum of 24 hours in advance

  • P - How long does the journey from the hotel to the airport take?

    R -

    If you want to hire a transfer service from the hotel to the airport, we recommend calculating2 hours and 30 minutes before your flight departure in Venice (Marco Polo Airport) and 3 hours before your flight departure from Treviso Airport.

    If you choose "Hotel in Venice" as your destination, the water taxi will take you to the hotel pier. If the hotel does not have its own pier, we will stop at the closest one and you will have to walk to the hotel.

    If you choose "Piazzale Roma", the service finishes in this square. This is the best drop-off point for Ca' Doge, Santa Chiara and AC Hotel Venezia, as well as other nearby hotels.

  • P - What pick up time should I choose?

    R -

    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. 
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

    R -
    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 30 minutes from the time indicated when making your reservation.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
     

  • P - Where will the driver be waiting for me?

    R -
    • Airports:
      1. Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
      2. Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

  • P - Are the prices final? Are there any extra charges?

    R -

    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
     

  • P - How many people can travel in the vehicle?

    R -

    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.
     

  • P - How many suitcases can I take?

    R -

    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.

  • P - Are child seats available?

    R -

    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

    R -

    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

    R -

    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

    R -

    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

    R -

    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

    R -

    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

    R -

    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

    R -

    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

  • P - Do you have transfers in other destinations?

    R -

    Yes, here you can see all the destinations where we offer airport transfers.

Show more

Total price per vehicle

Marco Polo Airport Hotel in Venice US$ 210.10
Treviso Airport Hotel in Venice US$ 261.46
Marco Polo airport Cruise port in Venice US$ 89.87
Treviso airport Cruise port in Venice US$ 144.74

Our customers' reviews

These are genuine reviews written by our customers.
9.30 / 10
9.3333333333333
8,456 reviews | 141,142 travellers

5 out of 8,456 reviews

10

07 / 07 / 2025

A
Anonymous

Spain

El chofer excelente presentación, nos habló en español, lo cual fue una atención muy apreciada y fue super amable desde que lo vimos en el aeropuerto, llevándose nuestro equipaje, para subir a la camioneta que estaba impecable. Y todo el trayecto, también al bajar. El viaje empezó de lo mejor con el. Translate this opinion into English.

The driver was excellent. He spoke to us in Spanish, which was a much-appreciated service. He was super friendly from the moment he saw us at the airport, carrying our luggage, to getting into the immaculate van. And the entire trip, including getting off. The trip got off to a great start with him. Opinion translated. Show original.

I travelled with teenagers
10

05 / 16 / 2025

A
Alicia García Merchan

Sevilla, Spain

Buenísimo, tanto el conductor del taxi, que fué la misma persona que nos llevó a venecia el primer día, como el conductor del water taxi, todo impecable, muy limpio, muy amables y muy puntuales, tanto a la llegada como a la vuelta, y como siempre volveremos a repetir con Civitatis 100% recomendable Translate this opinion into English.

Excellent, both the taxi driver, who was the same person who took us to Venice the first day, and the water taxi driver, everything was impeccable, very clean, very friendly and very punctual, both on arrival and return, and as always we will repeat with Civitatis 100% recommended Opinion translated. Show original.

I travelled with small children
8

04 / 18 / 2025

M
María Antonia Monserrat Roca

Palma , Spain

Fueron puntuales y amables pero por lo que pagas ya nos podrían haber dejado en el hotel ya que cuando lo contratas lo especificas y lo pone. No lo hicieron porque para llegar es un pelín más largo el trayecto. Recomiendo que os informéis donde os dejan . Tendrían que especificar el sitio donde dejan al cliente y no que ponga el hotel y no sea el hotel Translate this opinion into English.

They were punctual and friendly, but for what you pay, they could have dropped us off at the hotel, since you specify it when you book, and it says so. They didn't because the journey there is a bit longer. I recommend you find out where they drop you off. They should specify where they drop the customer off, not the hotel, which isn't the hotel. Opinion translated. Show original.

I travelled with small children
10

07 / 10 / 2025

V
Virginia Polo Gomez

Madrid , Spain

Todo super bien, muy agradables y súper puntuales Translate this opinion into English.

Everything was great, very nice and super punctual. Opinion translated. Show original.

I travelled with teenagers
10

07 / 05 / 2025

J
Joaquin

Valencia, Spain

Perfecto. Todo a la hora y más que educados los transportistas. Un 10 Translate this opinion into English.

Perfect. Everything was on time, and the drivers were extremely polite. A 10. Opinion translated. Show original.

I travelled with my partner
Show all the reviews